Contact Us
Whether you have a question about how we review sweepstakes casinos, a correction to flag, or simply want to understand more about how this site works, we want to hear from you. The team behind Sweepstakes Casinos reads every message and aims to respond within a few business days.
How to Reach Us
The quickest way to get in touch is by email. Send your message to [email protected] and include as much detail as you can — it helps us give you a useful answer first time.
We welcome messages on any of the following:
- Questions about how sweepstakes casinos work, including the dual-currency model and prize redemption
- Feedback on a specific review or rating you think needs updating
- Factual corrections — if something on the site is out of date or inaccurate, please tell us
- Editorial or partnership enquiries
- Responsible play concerns or signposting requests
What We Can and Cannot Help With
Sweepstakes Casinos is an independent comparison and information site. We research and review sweepstakes casino platforms, but we do not operate any of them. That means there are some things we are not able to help with directly:
- Account issues — if you have a problem with your account balance, a blocked redemption, or a login issue, you need to contact the platform's own support team directly
- Coin purchases or refunds — these are handled entirely by the individual operators
- Prize redemption disputes — the operator's terms and support team are the right starting point; we cannot intervene on your behalf
- Legal advice — we can explain how the sweepstakes model generally works, but we are not able to advise on your specific legal situation or confirm whether a platform is available in your state
For questions about how sweepstakes casinos are structured, what Sweepstakes Coins are, and how prize redemption typically works, our site content is the best place to start. You can also read more about who we are on our About Us page.
Responsible Play Enquiries
If you or someone you know is experiencing difficulties related to gaming, please visit our Responsible Gambling page. It lists free, confidential resources available to US residents. You do not need to contact us first — those resources are there for anyone who needs them.
Editorial Standards and Corrections
Every review on Sweepstakes Casinos is researched independently. Our editorial ratings reflect our assessment of each platform and are not influenced by commercial relationships — commission does not buy a higher position. That said, sweepstakes casino offers, eligible states, and platform features change regularly, and we appreciate readers flagging anything that looks out of date.
If you believe a review contains an error or that a platform's terms have changed materially since we last reviewed it, email us at [email protected] with the page in question and the specific detail you think needs revisiting. We treat correction requests seriously and update pages promptly when a change is verified.
You can review our Terms and Conditions for a full explanation of how this site operates, including our affiliate disclosure and content policies.
Partnership and Media Enquiries
If you represent a sweepstakes casino platform and would like to discuss how your product is covered on this site, or if you are a journalist or content creator with a media enquiry, please email [email protected] with a short description of what you are looking for. We review all partnership approaches against our editorial standards and do not accept arrangements that would compromise the independence of our reviews or ratings.
Response Times
We aim to respond to all messages within two to three business days. During periods of high volume it may take a little longer. Please do not send duplicate emails — it does not speed up the process and can make it harder to track your original message. If you have not heard back after five business days, a follow-up is very welcome.